Natural Products Azteca is committed to providing our valued customers with quality products at fantastic prices. However, we do understand sometimes refund requests may be made. This policy sets out circumstances in which we may accept returns and provide refunds in respect of a specific issue, at our absolute discretion.

Any other potential or specific issues can be discussed and resolved on a case-by-case basis. If you are unhappy with any products please contact our customer service on: info@naturalproductsazteca.com to resolve.

Please note that we want all customers to be satisfied with their orders, however if you simply don’tlike the taste of something, give it to a friend who will, as we cannot refund for this reason.

If for any reason the items you choose are not available immediately, we will inform you of this and provide an estimated delivery date, if you choose to proceed with the order. Otherwise we will issue with a refund for the unavailable products, in the unlikely event that we cannot fulfill an order once it has been placed.

Natural Products Azteca services all Australian states. Orders from our website: www.naturalproductsazteca.com are dispatched daily (excluding weekends and public holidays) – we aim to always offer prompt and timely service. Online orders can be paid for with credit card or using eWay getaway payment prior to their dispatch. If the client prefers direct bank transfer to pay please sent a request to: info@naturalproductsazteca.com

Orders are freighted via Australia Post and delivered right to your door, so please make certain you provide your street address. Natural Products Azteca cannot be held responsible for deliveries when an incomplete or incorrect address is provided.

We are happy to offer FREE freight with any order Australia wide. We use Australia Post and trusted couriers to service Australian Cities. Timing to different States will vary. Below are approximated standard delivery times:

QLD 1-2 days

NSW 2-3 days

VIC 3-4 days

WA and Rural areas can take from 5-10 days.

If you want special or express delivery please send us an email to info@naturalproductsazteca.com and indicate it at the moment to check out. Bear in mind that this is optional, as a mean to offer a better service for our clients, nevertheless an extra charge will incur.